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About QZ Infomatics →Request a demoERP solutions for facilities management companies.
Asset tracking, maintenance schedules and SLA management all connected, all visible, all in one place. Facility management software connects the asset register, the maintenance schedule, the technician in the field and the contract they are working under — so the work is planned, evidenced, and billed. QZ Infomatics implements it for facility management providers, managing agents and in-house FM teams across the UAE.
The business
Everything that determines whether a contract is profitable happens in the gap between the job being logged and the invoice being raised.
None of these is large on its own. Across a portfolio of forty buildings they are the difference between an FM company that grows and one that grows revenue while losing margin.
The problems
Eight problems come up in almost every FM operation we assess. Most FM managers recognise all eight.
Across the portfolio, so every schedule built on them inherits the gap.
Tracked by hand and missed under reactive pressure, which is exactly when they matter.
With no SLA clock running and no record that the job was ever raised.
Against the job or the contract, so the labour cost of a contract is an estimate.
The single largest source of margin loss in UAE facility management.
Renewals priced from last year plus an increment, because cost per contract has never been measurable.
Across shared drives, which is discovered during an audit rather than before one.
Against the asset or the job, so parts cost sits in overhead.
Six of these are billing problems disguised as operational ones. Work that is done but not evidenced cannot be billed.
Coverage
Four connected areas, configured around how a UAE FM operation actually runs — across multiple sites, multiple clients and multiple service types.
The asset register is the foundation everything else reads from — every PPM schedule, work order, part and certificate attaches to an asset rather than to a building.
PPM work orders raise automatically ahead of the due date and reactive jobs enter the same queue, so planned and unplanned work compete for the same technicians in one visible schedule rather than two.
Response and resolution targets defined per client contract and priority, with the clock running from the moment a job is logged and escalation triggering before breach rather than after.
The technician's phone becomes the point of record — job accepted, asset scanned, work done, parts recorded, photos captured, signature taken, invoice triggered.
Service mix
| Hard services | Soft services |
|---|---|
| HVAC, electrical, plumbing, lifts, fire systems, generators | Cleaning, pest control, security, landscaping, waste |
| Managed through asset-based maintenance | Managed through rosters and task checklists |
| Every task attaches to a piece of equipment | No asset to attach to |
| Schedule, service history and compliance record | Attendance verification and periodic quality inspections |
Most UAE FM contracts cover both, and most software handles one properly. Running them in separate systems fragments the thing the client actually wants: a single report showing everything delivered against their contract this month. One system covering both means the contract is the organising unit rather than the service type — which is also what makes contract-level profitability calculable.
Compliance
Lifts, fire alarm and suppression, water tanks, generators, pressure vessels and electrical installations all carry inspection obligations. The system raises them as work orders rather than relying on a diary.
With expiry alerting ahead of renewal rather than after. Civil Defence, DEWA and municipality inspections all ask the same thing: proof the work was done, when it was due, by someone qualified.
During an audit or client review, produced from the system in minutes rather than reconstructed from a shared drive over two days — and the second version is where gaps get discovered.
For a managing agent this is also a liability position. A missed statutory inspection is not an administrative failure; it is a contractual and regulatory exposure.
Commercial
Labour hours, parts, subcontractor costs and travel all post against the contract. Revenue posts against the same contract. What comes out is gross margin per client, per site and per service type.
Margin by contract, reactive versus planned work ratio by site, and technician utilisation against billable hours.
Outcomes
| Operational improvements | Financial improvements |
|---|---|
| Increase billable hours per technician | Accelerate invoicing from job completion to billing |
| Reduce emergency call-out costs through predictive maintenance | Eliminate revenue leakage from unbilled work |
| Improve first-time fix rate with better job preparation | Improve contract profitability visibility by client |
| Eliminate scheduling conflicts and idle time | Reduce working capital tied up in billing delays |
| Improve technician operational efficiency | — |
FM is a margin business, so the case for a system is arithmetic rather than argument. These are the outcomes our FM clients measure.
Client success story
A to Z Services delivers pest control, MEP and cleaning across the UAE — a mix of hard and soft services under one operation. The engagement was an implementation recovery: taking over a customised Odoo deployment, stabilising it, and building out contract, inventory and invoicing automation, with ongoing optimisation support since.
A large share of FM operations arriving here have a system that was implemented badly or a partner who has gone quiet. Taking over starts with an audit rather than a proposal.
Explore in depth
Asset registers, PPM scheduling, work order management, mobile technician apps and compliance records in detail.
Fixed asset & equipment managementAsset registers, depreciation, tagging, physical verification and lifecycle cost.
Field service managementScheduling, dispatch, mobile job capture and invoicing on completion.
IoT solutionsSensor-based condition monitoring, energy metering and building systems data feeding the maintenance schedule.
UAE compliance runs across all of them: 5% VAT on service contracts and recharged materials, WPS payroll for technician and cleaning staff with hours allocated to contracts, statutory inspection records retained for the required periods, corporate tax requiring contract-level profitability to be supportable, and e-invoicing readiness for high monthly invoice volumes.
FM FAQs
Facility management software manages buildings and the services delivered within them: asset registers, planned and reactive maintenance, work orders, technician scheduling, contractor management, helpdesk and compliance documentation. It gives an FM provider or in-house team one operational system instead of a helpdesk inbox and several spreadsheets.
Asset registers with QR tagging, PPM scheduling, SLA-driven reactive work orders, mobile technician apps that function offline in basements and plant rooms, contractor management, and statutory compliance records for lifts, fire systems and water tanks. Portfolio-level reporting matters for any provider holding several contracts.
Response and resolution targets are defined per client contract and priority level, with clocks running from the moment a job is logged and escalation triggering before breach. SLA performance reporting per contract is what supports renewal conversations and defends against penalty deductions.
Yes. Hard services such as HVAC, electrical, plumbing and lifts run through asset-based maintenance schedules. Soft services such as cleaning and security run through rosters, task checklists and attendance verification. Most UAE FM contracts cover both, and splitting them across systems fragments client reporting.
Yes. Job start and completion are recorded in the mobile app, often verified by scanning the asset QR code on arrival, producing actual time per job type and technician utilisation. That data turns a resourcing argument into a staffing calculation.
Statutory inspection schedules raise work orders automatically, certificates attach to the asset record, and expiry dates trigger alerts ahead of renewal. During an audit or client review, evidence comes out of the system rather than being reconstructed from files, which is the practical value of compliance tracking.
Yes. The asset register holds installation date, warranty, service history, parts consumed and downtime alongside the financial values used for depreciation. Lifetime cost per asset supports replacement planning and gives an evidence base for capital requests to building owners, rather than arguing the case from anecdote.
Pricing is normally per user per month, often split between office users and technician licences, with asset or property count affecting the tier. The larger implementation cost is usually the asset survey — walking the portfolio to tag and classify equipment before the system can do anything useful.
Talk to a consultant
Book a free 30 minute call with QZ Infomatics in Dubai. You will leave it with a platform recommendation, the reasoning behind it, a realistic timeline and an indicative budget band — before you commit to anything.
